our services
Service agents
Sometimes our automatic services are not enough and your customer needs to chat or talk with a real human. Not every business has the opportunity to run a service center. This is when our agents come into play. We offer you the opportunity to use our specialists in case you need them. And the best thing is, you only pay for the time they have worked for you. So no financial risk of hiring too many employees.
Combine our automatic solutions with real human interaction.
We can offer you well trained service agents to take care of your inbound or outbound calls. Our agents speak German and English fluently.
Flexible
Together we set up a new project and decide what resources should be allocated. You can start with just a few service agents and grow as your company expands.
Well trained
We recruit our service agents based on the highest expectations. At the start of your project they learn everything they need to know in order to satisfy your customer questions and deal with their problems in the best way possible.
Affordable
Our service for service agents start at 25$ per hour. You only pay as you use the service.
Dedicated service agents
Use our dedicated service agents that are only responsible for your project. You decide on a hourly basis how many agents you require at a specific moment. No need to maintain complicated shifts with either too many or too few agents.
The service agents are specifically trained for your project and are repeatedly assigned to serve your customer needs. We can easily expand the number of service agents and establish an internal training system, so the more experienced agents teach the new ones.
Dedicated service agents are suited best for more complex projects where a deeper knowledge of your customer problems is necessary. Still you get flexibility by choosing the number of agents on an hourly basis. And in case of a surge in incoming calls you can decide to add shared service agents to your project at any time.
Shared service agents
The most flexible and cost effective solution if you are a small company or your project does not entail a deep technical understanding. You share your service agents with other companies.
Every incoming call is routed to the next available service agent. At average we maintain a waiting time of 3 to 4 minutes, at maximum up to 10 minutes. Once a call is routed to a agent, every necessary information about the customer and your company is available to the agent. Your customer won’t notice that the same agent handled incoming calls of other companies just a second before.
Shared service agents also take care of our outbound calls. You can decide at what time of the day you want your customers to be called by our agents. Furthermore you decide on the content of the call and what goals you want to achieve.
+32%
Customer Satisfaction
-12%
Staff requirement on corporate site
-25%
Waiting time incoming calls
-8%
Service costs